1. iMOW® can only be controlled via Bluetooth

Make sure that you are not using the "Bluetooth only mode". This setting can be found under "System" > "User account".

To operate the iMOW® via Wi-Fi or via mobile network (EVO models only), you must be logged into your STIHL ID user account and your iMOW® must be assigned to the user account. To do this, check the settings in your MY iMOW® app under "Help & statistics" > "Instructions" > "How can I set up my iMOW® ". Here you will find an overview of the steps required to connect to the Internet.

If the iMOW® is not connected to the STIHL ID user account, the iMOW® can be controlled via Bluetooth. Please note that the range of Bluetooth is limited.

2. Smartphone is not connected to the Internet

If you want to use Wi-Fi or mobile network to control the iMOW®, ensure that your smartphone is connected to the Internet. If your smartphone does not have an Internet connection, you can still operate your iMOW® via Bluetooth.

3. No Wi-Fi connection to the iMOW®

Make sure that the iMOW® is connected to the Wi-Fi network. To do this, click on the Wi-Fi symbol in the MY iMOW® app. You can then see if your iMOW® is connected to a Wi-Fi network. Under "Configure WLAN networks", you can see which networks are available and which are already saved. The prerequisites for adding a Wi-Fi network are a router with a 2.4 GHz frequency and a name and password assigned to the Wi-Fi network. We recommend connecting your iMOW® to one Wi-Fi network only. This means that switching between different Wi-Fi networks can be avoided. Switching between Wi-Fi networks can cause your iMOW® to be displayed as offline for a short time. If you are unable to establish a Wi-Fi connection to your iMOW®, it can sometimes help if you unplug the router from the power socket for 10 seconds before restarting the machine.

4. iMOW® cannot connect to the Wi-Fi everywhere in the garden

Bear in mind that the iMOW® could move out of range of the router during the mowing process. In this case, the EVO models connect to the mobile network. The standard models lose the Internet connection and are displayed as offline. As soon as your iMOW® returns to the Wi-Fi range, it reconnects to the router. Please also bear in mind that the Wi-Fi signal strength of your iMOW® is not directly comparable with that of another end device. In your garden, the Wi-Fi connection may also be impaired by walls or hills.

If the Wi-Fi connection in your garden is weak, you can use a repeater or range extender to increase the range of the Wi-Fi signal. Observe the installation and safety instructions for these products.

The robotic mower does not necessarily have to remain connected during mowing. The robotic lawn mower follows the mowing plan stored in the MY iMOW® app. This is stored locally on the machine.

5. Router is not connected to the Internet

You can use other devices, such as your smartphone, to check whether your router has an Internet connection. If your other devices also have problems connecting to the Wi-Fi, check your router or contact your Internet provider.

6. iMOW® has no mobile radio signal (EVO models only)

Ensure that there is sufficient mobile coverage for your location. Weak or missing network coverage can lead to connection problems. The mobile radio signal strength of your iMOW® is not comparable with that of your smartphone, so directly comparing signal strength is not possible.

Please also note that the iMOW® EVO models favour a Wi-Fi connection over mobile network connection. As a result, the iMOW® may switch from mobile radio to Wi-Fi at certain points in your garden, causing the iMOW® to be displayed as offline for a short time.

If this guide could not provide you with the necessary help, check whether an update is available for your iMOW®. Here you will find current information on the software versions. You can find out which software version your iMOW® is running in the iMOW® app, under "System" > "General" > "iMOW Info". Also check whether your smartphone is using the latest app version. The version of the app that you are running is displayed in the MY iMOW® app under "User account > App version". Here you will find information on the software versions. Please contact your local STIHL dealer for a software update.

1. iMOW® RMI has developed a fault.

Some faults can be addressed directly on the machine. If an error message is shown on the iMOW® display, this can be acknowledged with "OK".
The iMOW® or docking station is outside the permitted temperature range
The operating temperature of the iMOW® RMI or the docking station should be between + 5° and + 40° Celsius. Outside this temperature range, the iMOW® will not work and also will not send a signal. The iMOW® app will therefore show "iMOW® is offline".
 

2. The iMOW® has no mobile radio signal.

What is the iMOW® RMI showing for mobile radio signal in the top right corner of the display?
o   How many bars are displayed?
o    Can you see an "X" or "?"?
The quality of the signal strength can be deduced from the number of bars. The more bars are filled, the better the connection. An "X" indicates that no mobile radio signal could be found. Check whether the mowing area is in a dead spot.
Attention: An "?" is always displayed initially for the mobile radio signal when the iMOW® is woken. It means that the mobile radio connection is currently being established. It normally disappears after about one minute.
 

3. ECO mode is switched on

This setting can be found in the iMOW® display under "iMOW® Menu" > "Settings" > "Energy mode" > "ECO".
In ECO mode, the robotic mower can only be controlled via the iMOW® app during active times. The rest of the time, the iMOW® remains offline to save battery power. If ECO mode is activated, deactivate it . Check whether the iMOW® RMI now receives commands via the iMOW® app.
 

4. iMOW® RMI has no mobile signal.
Ensure your location has sufficient mobile coverage. Weak or no network coverage can lead to connection problems. The iMOW® RMI may use a different mobile radio module and a different Internet provider to your smartphone, so it is difficult to compare the signal strength.