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_Logistics
_Orders
_Reference
_Replenishment2
_Sales-Support
_Support
_Tech. Service
_Transport
_Warranty
Customer data
Finance
Delivery
Advertising/information material
Career/Profession
Cooperation request
Dealer search
Event
Legal
Marketing
Product advice before purchase
Invoice
Order
Product & Application Issue
Documents
General Feedback / Improvement
HowTo
Machine history
Parts search
Warranty
Return / Dealer Return
Request not processed further
Other
Sub Category
_- To be specified -
_101 Wrong order (Customer)
_102 Goods not appealing
_103 Surplus Material (Customer)
_104 Goods out of date (Customer)
_105 Change for other product (Customer)
_106 Duplicate Order (Customer)
_201 Wrong order entry by int/ext. Sales (Sales)
_202 Duplicate order (Sales)
_203 Wrong Order (Sales)
_210 Others (Customer / Sales)
_250 Late delivery (Availability)
_270 Wrong packaging / wrong delivery (vendor)
_301 Wrong material – back-handling (Warehouse)
_302 Wrong material – customer keeps it (warehouse)
_303 Late delivery (Warehouse)
_304 Overdelivery - back-handling/debit note (Warehouse)
_305 Shortdelivery - additional delivery/credit note (Warehouse)
_306 Completely missing (Warehouse)
_307 Packaging (Warehouse)
_401 Goods damaged during transport (Carrier)
_402 Goods delivered too late (Carrier)
_403 Goods delivered too early (Carrier)
_500 Unauthorized return
_Accounting reasons
_Backorder
_Backorder/ETA
_Call Tag
_Catalogue Order
_Change Newly Placed Order
_Commercial conditions
_Complaint
_Customer Account
_Delivery
_Diagnostic Tool (STIHL)
_Document
_Explanation about Credit Note
_FedEx Follow Up
_General Question
_Goods mistaken (Carrier)
_HowTo
_Improvement
_Information
_Internet, Network, Bluetooth,... Problem
_IT Security
_Miscellaneous
_Miscellaneous
_Missing in transport (Carrier)
_Place Order
_Other
_Other
_Overage
_Payment
_Place Order
_Pricing/Availability
_Process Information
_Product - Advice
_Product Advice
_Product Registration
_Product Safety
_Promo Inquiry
_Recall Campaign
_Regulatory
_Return
_RGA
_Sales Question
_Service Credit
_Service quality (Carrier)
_Set Up Error
_Shipment Issue
_Shortage
_Software Problem (STIHL)
_Stolen Machines
_Technical Issue
_Technical Problem - diagnostic
_Technical Problem (part damaged)
_Technico / Commercial Problem
_Third Party
_Unable to Support
_Warehouse Follow Up
_Warranty Claim
_Warranty Claim Information
_Warranty Extension
_Website Assistance
_Wrong Price/Terms
_Fehlmenge
_Falschlieferung
_Betriebsfertige Übergabe
Change advertising preferences
Change master data
Data / account deletion
Data protection/DSGVO
Other
Balance payout
Bank details
Conditions
Contract/Agreement
Credit approval
Direct debit
Insolvency
Marketing bonus
Payment method
Reminder
Target agreement/bonus
Click & Collect
Complaint
Order status/tracking
Ad Template
Advertising material catalog
Calendar/Campaign
Catalog
Image material
Large poster
Leaflet
Lighthouse / pylon
Newsletter
Price tag
Price/Sales List
STIHL Corporate Design
Store equipment
Tension banner
Vehicle lettering/adhesion
Fraud
Taxes
Cashback promotion
Poster advertising
Radio spot
Raffle
Sponsoring
TV spot
Copy of invoice
Invoice correction
Payment
Reimbursement
Availability
Cancellation
Change
Order history
Order problem
Product Issue
Installation problem
Login problem
Application Security
Repair
Diagnosis
Finishing / Processing
Instruction manual
Repair Manual
Commissioning/access
Operation/Use
Training
Machine properties
Serial number
Theft
Accessories
Battery technology
Consumable parts
Manual devices & attachments
Merchandise
Operating supplies
Repair parts
Services
Software & Apps
Workshop equipment
Consultation
Credit
Extension
Process
Product registration
Request
Exchange
Incompletely returned
Loss
Refund
Refusal to accept (specialist dealer)
Refusal to accept (STIHL)
Return process/form/label
Returned too late
Break contact
Cyber attack
Spam
Product safety
Transfer/forwarding
Backorder
Place Order
Promo
Decision / Outcome
Year of Manufacture
Safety Brochure
New Product
Product Optimization
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selectedlanguageassignment 1 languageassignment 18
INT | English
AT | Deutsch
BE | Français
BE | Nederlands
CH | Deutsch
CH | Français
CH | Italiano
DA | Dansk
DE | Deutsch
ES | Español
FI | suomi
FR | français
IT | Italiano
LU | Français
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NO | norsk bokmål
NZ | English
PT | Português
SV | Sverige
PRIVACY POLICY
LEGAL NOTICES
IMPRINT
DATA PROTECTION AND COOKIES
INT | English
AT | Deutsch
BE | Français
BE | Nederlands
CH | Deutsch
CH | Français
CH | Italiano
DA | Dansk
DE | Deutsch
ES | Español
FI | suomi
FR | français
IT | Italiano
LU | Français
NL | Nederlands
NO | norsk bokmål
NZ | English
PT | Português
SV | Sverige