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Privacy Policy of Andreas STIHL AG & Co. KG
(Date: 30.11.2020)
In this document we inform you of the processing of personal data performed by Andreas STIHL AG & Co. KG (hereinafter referred to as “STIHL”) when you use the contact form on the login screen of the dealer login/web single sign-on (WebSSO). If you have any questions or comments concerning this Privacy Policy, you can send these at any time to the email address provided under 2. STIHL has also taken adequate technical and organizational security measures pursuant to the EU General Data Protection Regulation to protect your personal data against loss, destruction, manipulation and unauthorized access.
Contents
1. Overview.. 1
2. Name and contact details of the controller and the Data Protection Officer 1
3. Purposes of the data processing, legal basis, legitimate interests pursued by STIHL and retention periods 2
3.1. Contact 2
3.2. Statistical analysis. 2
4. Transfer of data. 3
5. Your rights. 3
5.1. Overview.. 3
5.2. Right to object 3
6. Amendments to this Privacy Policy. 4
The following Privacy Policy will inform you of the nature and scope of the processing of so-called personal data by STIHL. Personal data is information which is to be or can be attributed directly or indirectly to yourself.
This Privacy Policy applies to the data processing performed by Andreas STIHL AG & Co. KG, Badstraße 115, 71336 Waiblingen (“controller”) when you use the contact form on the login screen of the dealer login/web single sign-on (WebSSO). STIHL’s Data Protection Officer can be contacted via the aforementioned address, FAO “Abteilung Datenschutz” (Data Protection Department), or at datenschutz@stihl.de.
If you contact us by telephone, by e-mail, by post contact form or in some other way with a concern or we contact you, we will also process your personal data, e.g. name, address, telephone number and content of the communication. This information will be processed exclusively for the purpose of correctly dealing with your query. Your inquiry will only be used to the extent necessary. If necessary, e.g. because your inquiry concerns the order of printed material which is held by another company of the STIHL Group, or your data is disclosed to this other company of the STIHL Group in the customer support service, if and to the extent which this is necessary to deal with your concern. The legal basis for the processing of the data processing described above is provided by Article 6 (1)(f) GDPR, if this is in connection with the initiation or performance of a contract with you, in particular the contract concerning the use of the Stihl ID, e.g. in the case of complaints, or by Art. 6 (1)(f) GDPR if we have a legitimate interest in corresponding with you relating to business.
Communication data will be deleted if it is no longer needed for the exchange with you and any statutory retention periods have expired.
Telephone conversations with our customer support will only be recorded for quality or training purposes with your prior consent and deleted after a maximum of 90 days. The consent for the recording of conversations is of course voluntary. You can withdraw the consent at any time with effect for the future, for example by asking the employee on the telephone to stop the recording. Here your data is processed on the basis of your consent (Article (6)(1)(a) GDPR).
For our customer support service we use service providers with which corresponding contract data processing agreements have been concluded pursuant to Article 28 GDPR.
STIHL also processes the data mentioned under 3.1 in order to prepare statistical analyses. This serves the purpose of improving and developing the products and services offered by STIHL, in particular with regard to product features, product safety, service quality, marketing and the optimization of the dealer network. For the preparation of the analyses, personal data is only used to the extent necessary for the aforementioned purposes. If possible, the data will be pseudonymized or anonymized before its use. In order to increase the statistical power of the analyses, STIHL also combines the aforementioned data with information about meteorological and geographical features from other data sources such as weather and map services. The results of the analyses are used exclusively in aggregated form and also disclosed in this form and for the aforementioned purposes if applicable to other companies affiliated with STIHL. Customer-related analyses are not carried out, unless the customer has given their express consent. The legal basis for the processing of the data described above is provided by Article 6 (1)(f) GDPR.
Some processing, such as customer support, is performed by companies within the STIHL Group. Data is therefore transferred regularly within the Group. As a rule, the data is transferred on the basis of a contract data processing agreement. In other cases, for example for the analysis of aggregated data for the purpose of market research, the legal basis for the data transfer is provided by Art. 6 (1)(f) GDPR, whereby our legitimate interest lies in the efficient design of our processes.
We transfer personal data to courts, supervisory authorities or law firms if this is necessary and permitted by law in order to comply with the applicable law or to enforce, exercise or defend against legal claims. If we work with services providers (so-called contract data processors), for example service providers for IT maintenance services, these only act in accordance with our instructions and are bound by contract to comply with the applicable requirements of data protection law. The service providers may be located in countries outside of the European Economic Area (“third countries”), in this case the data will always be transferred in encrypted form and on the basis of appropriate safeguards to ensure an adequate level of data protection within the meaning of Art. 44 ff. GDPR.
In addition to the right to withdraw the consents you have given us, you have the following further rights provided the respective statutory requirements are met:
Under the conditions of Art. 21 (1) GDPR, the data processing can be objected to on grounds relating to the particular situation of the data subject.
The above general right to object applies to all of the processing purposes described in this Privacy Policy, which are processed on the basis of Article 6 (1)(f) GDPR. Unlike the special right to object directed specifically at data processing for advertising purposes, we are only required under the GDPR to action such a general objection if you give reasons of overriding importance for this.
We will revise this Privacy Policy if changes are made to this website or if any other events make this necessary. You will always find the current version as amended on this website. You should therefore visit this website regularly in order to inform yourself of the current version of the Privacy Policy.